Frequently Asked Questions​

Frequently Asked Questions

Amber and Green List Countries:

 

·       Take a COVID-19 test – you must take the test in the 3 days before you travel to England

·       Book and pay for COVID-19 tests – to be taken after you arrive England

·       Complete a passenger locator form within 48 hours of your arrival to England

 

Red List Countries:

 

You cannot travel to the UK if you’ve been in a red list country in the previous 10 days unless you:

·       Are a British or Irish national

·       Have residence rights in the UK

 

British, Irish national and UK residents must:

·       Book a quarantine hotel package, including 2 COVID-19 tests

·       Children arriving in England from a red list country should not be travelling alone – see the ‘Unaccompanied minors’ section below

There is also a step-by-step guide for travelling to England from another country.

No. The Test you will take depends
on which countries you have through in the last 10 days prior to coming to England,
age and your vaccination status.

Day 2 Test:

You must take a COVID-19 test on or before day 2 of your quarantine period. The day of arrival in England will be treated as day 0. This first test is designed to help identify any potentially harmful variants of COVID-19 at the earliest opportunity. Tests will be taken in your own accommodation.

If you get a positive result from your day 2 test, you must quarantine for 10 days beginning the day after the test was taken (this means until day 13). Your household will also need to quarantine until day 13. If you get a positive result from your day 2 test, you do not need to take a test on day 8.

Day 8 Test:
You need to take a COVID-19 test on or after day 8 unless you got a positive result from your day 2 test. If you get a positive test result from your day 8 test you will need to quarantine until day 19. Your household will also need to quarantine until day 19.

Yes, we deliver kits within the UK in a timely manner (primarily within 24 -48 hours via Royal Mail Postal service and paid Courier for same day or guaranteed next delivery)

Yes, you can still leave quarantine early if you receive a negative test result on or after day 5 through the Test to Release programme.

Even if you test negative through Test to Release and finish your quarantine early, you still need to take your day 8 test.

We aim to send the result notifications within 10 – 24 hours after the laboratory receives your sample. You will receive your test result and certificate via email.

Please ensure you provide your email address and phone number correctly at the time of ordering your home sample collection kit. Your will get a PCR test report with a certificate issued by a fully qualified medical doctor.

You are required to state the date and time you completed your swab the test. This information needed to complete and print your travel certificate.

A red list country is a country where travel to the UK is banned, unless you are British, Irish, or a resident in UK. Anyone who is arriving in England who has visited or passed through a country on the red list in the 10 days before their arrival needs to follow the UK government’s guidance.

You can receive substantial fines. Please check the government website for further information.

You can leave quarantine after midnight on the 10th day after arriving in England once you have received a negative day 2 and a negative day 8 test result. for the purposes of counting day, day 1 starts on the day after you arrive in England.

Please see further information on the government website.

You can leave quarantine early if you receive a negative test result on or after day 5 through the Test to Release program. Even if you test negative through Test to Release (Day 5 Test) and finish your quarantine early, you still need to take your day 8 test.

No, even if your day 8 test is negative, you must stay in quarantine until day 10.

If your day 2 or 8 test results are positive, then you must quarantine for an additional 10 days from the day you took the test – further advice will be provided with your test results.

If your test shows that you have a variant of coronavirus known as a ‘variant of concern’ you will get an additional call and anyone you have been in contact with will be asked to be tested.

Please see the government website for more information.

Yes, you can still leave quarantine early if you receive a negative test result on or after day 5 through the Test to Release program.

Even if you test negative through Test to Release and finish your quarantine early, you still need to take your day 8 test.

Yes, even if you test negative through Test to Release and finish your quarantine early, you still need to take your day 8 test.

If you test positive for COVID-19 on day 2, we will do further genomic sequencing to identify the specific strain of SARS-CoV-2. You will not be charged an additional fee for this test.

When you arrive in England you must go straight to the place where you intend to quarantine. Only use public transport if you have no other options. Do not travel by public transport if you have any COVID-19 symptoms. Please see the government website for further details.

Yes, you are permitted to leave your quarantine location to post your sample but you are required to return to your quarantine location as soon as this is complete.

For full details of quarantine requirements, please see the government website.

You will collect your swab sample at home. Simple instructions are included in the collection kit. A detailed video on how to professional take a sample is available here
By ordering your test kits on time, you save time visiting a clinic by following easy instructions included in our test kits to collect your sample from the comfort of your location. View the NHS video on how to professionally collect a sample. Please pay particular attention to:
  • 1.Washing your hands before taking the throat and nasal swap.
  • 2.Closing the vile tightly to avoid leakages.
  • 3.Posting your samples withing hours of collecting your samples

Royal Mail Christmas and New Year Operating times.

The Royal Mail postal service will not be available from December 24th – 28th 2021 and on January 3rd 2022. Please be aware that test samples or test kits posted during this time intervals will be delivered on the next business day. You can use our Courier Service to drop off your samples if you stay in London/M25, alternatively you can make arrangements to drop your samples at our Labs. Happy holidays!

Click to see Royal Mail holiday hours.